Alternative zu Help Scout、Zendesk
FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox
Free Self-Hosted Zendesk & Help Scout Alternative
FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.
If you want to support the project feel free to star this repository. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
Table of Contents
- Demo
- Features
- Mobile Apps
- Requirements
- Installation
- Images & One-Click Installs
- Modules
- Tools & Integrations
- News & Updates
- Contributing
- Screenshots
Demo
Features
- Omnichannel — it centralizes in one place all customer conversations received by email, WhatsApp, Telegram, Facebook, Slack, Live Chat and more.
- AI-powered and super efficient.
- Unlimited support agents, tickets, mailboxes, etc.
- Secure by design.
- Mobile-friendly.
- Multilingual — English, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Slovak, Slovenian, Swedish, Turkish, Ukrainian.
- Seamless email integration (via SMTP, IMAP, POP3, etc).
- Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
- Fully supports screen readers (for visually impaired).
- Web installer & updater.
- Starred conversations.
- Push notifications.
- Following conversations.
- Auto replies.
- Internal notes.
- Forwarding / Merging / Moving conversations.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Flexible notifications for user agents.
- Open tracking.
- Powerful Search.
A full list of features is available here.
Need anything else? Suggest features.
Mobile Apps
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
Requirements
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
- Nginx / Apache / IIS
- PHP 7.4 - 8.x
- MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
There are no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
Installation
Images & One-Click Installs
- Docker Image
- Pikapods — Instant open-source apps hosting (Fully Managed)
- Zenith — Instant open-source apps hosting (Fully Managed)
- Softaculous — cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx
- Fantastico — cPanel, DirectAdmin, ISP Manager, ISP Config
- Cloudron
- Ubuntu — Bash script
Modules
Tools & Integrations
- API
- Migrate to FreeScout (from any help desk)
- Zapier
- Make (Integromat)
News & Updates
Don't miss news, updates and new modules!
Email Newsletter | Facebook | Twitter | YouTube | Telegram | RSS
Contributing
Screenshots
Dashboard:
Conversation:
Mailbox connection settings page:
Notifications:
Push notification:
Web installer:
Login page:
